In commitment to providing a fair and transparent experience for all Inflex application users (clients and drivers), this policy clarifies the mechanism for trip cancellation, refunds, and the effects of repeated behavior that violates the terms of use.

First: Cancellation Stages

1. Cancellation Before Driver Assignment

The client may cancel the request without any fees if a driver has not yet been assigned to the trip. In the Inflex app, card or online payment is completed at the payment step; if the trip is cancelled before driver assignment, any amount paid is processed and refunded according to the Refunds section below.

2. Cancellation After Driver Acceptance

After the driver accepts the request, the client or driver may cancel the trip directly from the app. When cancellation is without a valid reason (e.g. no-show), the cancellation fee set out below applies. For enquiries or disputes, you may contact Customer Service:

• Email: info@getinflex.com
• Customer Service Center or in-app chat

Second: Refunds

• Refund requests are processed and sent to the payment gateway within up to 7 business days of cancellation confirmation.
• Any eligible amounts are refunded to the same payment method (card or account) used for the payment.
• Payments are made via the approved payment gateway; the time for the amount to appear in the client's account is subject to the gateway and issuing bank policies (typically 1 to 7 business days).
• In certain cases after driver acceptance, cancellation or service fees may be deducted in accordance with this policy and support assessment.

Third: Special Cancellation Cases

• Driver Delay: The client has the right to cancel without fees if the specified waiting time is exceeded.
• Emergency Circumstances: We deal flexibly with documented emergency cases.
• Request Errors: If there is an error in request data, cancellation is immediate without fees.

Fourth: No-Show

Failure of either party to appear at the meeting location after the other party arrives and waits for the specified period is considered a violation of the terms of use:

• Client: After driver arrival and waiting 10 minutes
• Driver: After arrival and waiting for the client 7 minutes

Fifth: Cancellation Fees

A cancellation fee of 0.500 Kuwaiti Dinar is applied only in the following cases:

When are cancellation fees applied?

• Client cancellation due to their no-show after driver arrival and a 10-minute wait (as per the in-app timer).
• Driver cancellation due to client no-show after arrival and a 7-minute wait (as per the in-app timer).

In all other cases (e.g. ordinary cancellation or cancellation due to driver delay), no cancellation fee is applied and the full amount is refunded.

Sixth: Compensation for the Affected Party

In cases of cancellation due to no-show, the cancellation fee (0.500 KWD) is applied as set out above, and the affected party may receive compensation (e.g. a trip returned to the driver’s package) according to platform assessment. Usage credit in cash form within the app is not currently offered.

Seventh: Effects of Repeated Cancellation and Usage Behavior

To protect the user and driver experience, Inflex reserves the right to take regulatory actions in case of repeated cancellation or no-show, without imposing any financial obligations not paid in advance.

These actions may include (but are not limited to):

• Sending alerts and warnings within the application.
• Restricting some usage features (such as stopping cash payment).
• Limiting requests to approved prepaid payment methods.
• Temporarily suspending the account if the violating behavior continues.

These actions are applied according to Inflex management's discretion and after reviewing the behavior recorded on the account.

Eighth: Cases Not Counted as Violations

• Cancellation before driver assignment.
• Cancellation due to driver delay.
• Documented technical problems.
• Cancellation by administration or support team.

Ninth: Legal Notice

• Inflex application does not provide electronic wallet or money storage services.
• Payments and refunds are processed via the approved payment gateway; any compensation or in-platform benefits (e.g. trip returned to package) are for operational purposes only.

Tenth: Contact Customer Service

At Inflex, we always work to achieve a fair balance between freedom of use and protecting the rights of all parties.