In commitment to providing an exceptional and transparent user experience, we present to you the Inflex cancellation policy.

Cancellation Stages

1. Cancellation Before Driver Assignment

• You may cancel the request without any fees if a driver has not yet been assigned.
• The full amount is refunded immediately to your Inflex Wallet within the application.
• If a refund from the wallet to the bank account or original payment method is requested, it will take 5-7 business days for confirmation in the bank account.

2. Cancellation After Driver Acceptance

After the driver accepts the request, please contact Customer Service for cancellation via:

• Email: info@getinflex.com
• Customer Service Center within the application
• Live Chat via the application

Cancellation & Refund Procedures

Cancellation Steps After Driver Acceptance

• Immediate contact with Customer Service
• Provide the request number and necessary information
• Await confirmation from the Customer Service team
• Receive cancellation notification via the app and email

Refunds

• Refund requests are processed within 24-48 hours.
• The refunded amount reaches your in-app wallet immediately.
• For bank transfer: 5-7 business days.
• Inflex reserves the right to deduct service fees in case of delay after driver acceptance.

Special Cancellation Cases

• Driver Delay: Cancellation without fees if the specified waiting time is exceeded.
• Emergency Circumstances: We offer flexibility in documented emergency cases.
• Request Errors: Immediate cancellation if there is an error in the request data.

Cancellation Penalty Policy

A financial penalty of 0.500 Kuwaiti Dinar is applied when canceling a trip in specific cases.

When is the penalty applied?

• Client cancels due to driver not showing (after driver arrival and 10 minutes wait)
• Driver cancels due to client not showing (after driver arrival and 7 minutes wait)

Compensation Policy

In cases of cancellation due to no-show, the penalty is distributed as follows:

• When client cancels due to driver not showing: 0.500 KWD is deducted from the driver's balance, 0.250 KWD is added to the client as compensation.
• When driver cancels due to client not showing: 0.500 KWD is deducted from the client's balance, 0.250 KWD is added to the driver as compensation.

How to avoid the penalty?

• Cancel before driver assignment (CREATED status)
• Cancel by administration or support team
• Conditions for penalty not met (e.g., driver hasn't arrived yet, waiting time not completed)

For any inquiries, please contact customer support.

Contact Customer Service

At Inflex, we always strive to provide the best user experience while preserving the rights of all parties.