What Information We Collect

We collect three categories of information: information you provide, information we collect automatically, and information we obtain from other sources. We do not collect information related to ethnic origin, beliefs, biometric data, or sexual orientation.

Information You Provide

• Registration information may include: name, phone number, email, country. When necessary, we may collect a selfie for biometric verification, national ID, social media accounts, emergency contacts. Without this information, you may not be able to use inflex or some of its features.
• Driver information may include: full name, profile picture, license data, vehicle information, personal ID, government ID numbers, proof of residence, home address, date of birth, gender, tax ID, insurance, work permit, driving record, payment or bank account information, and any documents required by regulations. It may also include security check or criminal record information where permitted by law.
• Content you create (such as comments and ratings).
• Correspondence you send us (chats, emails, call recordings with metadata).
• Promotional information: When participating in brand or referral programs or offers, we may request your name, email, user ID, phone, billing or bank account information, address, social media account, or vehicle type and photo.

Information We Collect Automatically

• Location Information: We collect precise location data to enable rides, support, safety, fraud detection, and compliance. Location is collected while the app is running in the foreground or background throughout the trip (for drivers during driver mode). We may retain driver location for a short period after closing to investigate incidents.
• Transactions: Amount, payment details, service time and date, route and distance.
• Usage Information: Access dates and times, pages or features, crashes, system activities, and data related to third-party services you used for marketing purposes.
• Communication Information: Data on time, date, and content of messages within the platform for user support, dispute resolution, and security improvement.
• Device Information: Device name and model, user agent, IP address, mobile carrier, network type, time zone, language, ad identifiers, browser, operating system, screen settings, battery, authentication and fraud prevention apps, and sensor data.
• User and Trip Identifiers: We assign an identifier to each user and each trip.
• Cookies: We use cookies, pixels, tags, and similar technologies. For more information, see our cookie policy.

Information We Obtain from Other Sources

• Service providers (identity verification, background checks, insurance, financial services, marketing).
• Government agencies and law enforcement when necessary.
• Users or third parties (such as referral programs or user support).

How We Use Your Information

1. Enable You to Use inflex

• Manage your account and request or provide services.
• Verify driver rights and capabilities.
• Prevent illegal behavior or fraud and suspend violating accounts.
• Provide support and handle complaints.
• Send non-marketing messages (receipts, trip notifications).
• Maintain platform security and stability.

Legal Basis: Performance of contract with you, legal compliance, and our legitimate interest in making inflex a safe place.

2. Improve Features and Products

• Testing, research, analytics, development, and machine learning.
• Collecting your feedback.

Legal Basis: Our legitimate interest in providing the best experience. We will request your consent when required.

3. Promote inflex Services

• Send marketing messages and advertisements or make marketing calls.
• Provide customized content and advertisements on the platform or through third parties.
• Organize contests, events, brand and referral programs, and promotional offers.

Legal Basis: Our legitimate interest in promoting our services, or your consent when necessary.

4. Protect Rights and Compliance

• Comply with licenses, permits, and applicable laws.
• Respond to government and judicial requests.
• Protect the rights and interests of inflex, users, or the public.

Legal Basis: Legal obligation and our legitimate interest.

Automated Decision Making

We use your information to make automated decisions such as matching drivers and passengers, determining ratings and disabling low-rated accounts, reporting fraudulent or dangerous activities, and suggesting average fares based on distance, location, and time. When required by law, human review or appeal is available. To object, please contact support.

How We Share Your Information

• With Other Users: Share necessary data to coordinate trips (such as name, photo, location, ratings, vehicle details) or issue receipts.
• With Service Providers: For payments, support, identity verification, insurance, cloud storage, in-app messages, fraud prevention, advertising, research, reward distribution, consultants, airports.
• Independent Partners: Such as Google Maps or social platforms (according to their policies).
• Within Company Group: With our affiliated companies.
• Business Transfers: In case of mergers or acquisitions.
• Legal Reasons: To protect rights and ensure compliance.
• With Your Consent: For other purposes you agree to.
• Anonymous Data: We may share aggregated or anonymized data.

Cross-Border Data Transfers

We may share your data with inflex companies or entities outside your country of residence in accordance with legal transfer mechanisms (such as standard contractual clauses) and appropriate safeguards.

Your Rights and Choices

• Access and Update: Through account settings or by contacting us, and request a machine-readable copy.
• Delete Account and Data: Through the app or request deletion (we may retain data for legal, financial, or security reasons).
• Location Sharing: You can stop sharing location from your device settings.
• Object or Withdraw Consent: Available when processing is based on legitimate interest or consent.
• Manage Notifications and Marketing: Disable instant notifications, unsubscribe from email, SMS, or marketing calls.
• Manage Cookies: Through browser settings.
• Restrictions: You can request to restrict use within what the law permits.
• Complaint: You can file a complaint with your local supervisory authority.

How We Store Your Information

• We retain your data as long as your account is active.
• Transaction data is typically retained for 10 years for tax purposes.
• Data required by licensing authority according to your location and data type.
• Business correspondence is typically 6 years according to legal requirements.
• If there is a dispute or legal claim, we retain relevant data until resolution (usually 3-7 years).
• Fraud prevention and security data is retained for the period necessary to achieve the purpose.

How We Protect Your Information

We apply appropriate technical, legal, and regulatory measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security procedures follow security practices aligned with international best practices and recognized information security standards, and we review them periodically. Although absolute security is not possible, we make commercially reasonable efforts to protect your data.

General Statements

• Children's Protection: inflex is not intended for children under 12 years of age. If we discover data of a child under this age, we will delete it immediately. We comply with local and international children's protection laws.
• Phone Monitoring: We may monitor or record calls to ensure quality and training, after obtaining your explicit consent and notifying you before recording begins. You can refuse recording at any time.
• Do Not Track: The inflex platform currently does not support "Do Not Track" browser signals. If you wish to manage tracking preferences, please contact us via support email.
• Third Parties and Links: Third parties may collect your data when visiting their sites according to their own policies. We advise you to review their privacy policies.

Modifications

We may update this policy periodically. We will update the "Last updated" date and provide any notice required by law. Your use of the inflex platform means you agree to the latest version.

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